2 full days
Courses & training programs
Courses & Training Programs
Choose from 43 customizable courses delivered onsite or virtually, from focused two-hour sessions to immersive two-day programs. Assessment-based sessions include the instrument and a full debrief.
Customization
Built for your team
Content, examples, exercises and delivery format can be tailored to your organization, audience and current business priorities.
How to book
Find the right course for your team
Contact MTI with your audience, goals, preferred format and timing. You will receive a recommended program and a tailored investment proposal.
Find the right course for your teamMost requested
6 hours
Moving from Manager to Leader
6 hours
Leader as Coach
4.5 hours
Adaptive Resilience
3 hours
Communications Skills for Uncertain Times
3 hours
Conflict Management
3 hours
Leading Change
3 hours
Emotional Intelligence Teambuilding
2 full days
ASPIRE™
Duration
Topic
Format
Showing 43 of 43 courses
2-Day
Search Inside Yourself: Mindfulness & Emotional Intelligence
2 full days
An evidence-based program born at Google that combines neuroscience, attention training and emotional intelligence. Participants build a foundation of mindfulness, then apply it across the core emotional intelligence domains behind outstanding leadership.
- A daily attention-training practice leaders actually keep
- Stronger self-awareness and self-management under pressure
- Empathy and communication habits that raise team trust
Full-Day
Communications Skills
6 hours
Fundamentals of communications from a customer service perspective: listening, assertiveness, and writing email that lands with internal and external customers.
- A repeatable listening and response model
- Clearer, shorter written communication
Full-Day
Customer Service
6 hours
Customer service in the public sector: internal vs. external customers, the customer experience, personas, journeys, defining moments and responsiveness.
- A mapped customer journey for your own service
- Shared standards for responsiveness
Full-Day
Manager Training
6 hours
Management vs. leadership, effective communications, developing employees, building trust and recognizing good work — the core toolkit for supervisors.
- Confidence handling feedback and difficult conversations
- A development plan for each direct report
Full-Day
Moving from Manager to Leader
6 hours
Leaders differentiate themselves by setting a vision, engaging employees and leading change. This session builds executive presence and the ability to influence beyond your authority.
- A vision you can articulate in two minutes
- An influence strategy for peers and senior stakeholders
- Practice leading change conversations
Full-Day
Leader as Coach
6 hours
Coaching fundamentals applied to day-to-day leadership: deep listening, powerful questions, building trust and being present with your people.
- A coaching conversation structure you can use this week
- Questions that unlock ownership instead of dependency
Half-Day
Adaptive Resilience
4.5 hours
A mindfulness-based program that builds the behaviors, mental habits and practices behind personal resilience, then extends them into a culture of resilience across the team.
- Personal resilience practices matched to your pressures
- Team agreements that reduce burnout risk
Half-Day
Accountability
3 hours
Enhance clarity and commitment so people hold themselves accountable while managing through change.
- Clear commitments with owners and dates
- Language for holding the line kindly
Half-Day
Adaptability
3 hours
Become emotionally and procedurally adaptable so you can handle change from both the people and the process side.
- A personal read on your change style
- Tactics for absorbing shifting priorities
Half-Day
Communications Skills for Uncertain Times
3 hours
Polarities and both/and thinking, plus the SOAR communications model, to build empathy, understanding and compassion when the message is hard.
- A SOAR script for your next difficult announcement
- Ways to hold competing truths without losing credibility
Half-Day
Conflict Management
3 hours
The five conflict styles using the Thomas-Kilmann model, a self-assessment of your default, and how to flex your style when the situation calls for it.
- Your Thomas-Kilmann conflict profile
- Agreements for how the team resolves disagreement
Half-Day
Emotional Intelligence
3 hours
Self-awareness, self-management, social awareness and relationship management, with tools and practice for each domain.
- A personal EQ development focus
- Practices for regulating in the moment
Half-Day
Five Behaviors of a Team
3 hours
Lencioni's five behaviors — trust, conflict, commitment, accountability and results — with an activity for each.
- A team read on where trust breaks down
- Commitments to close the biggest gap
Half-Day
Fundamentals of Leadership
3 hours
Accountability, delegation and giving feedback for first-time leaders.
- A delegation plan
- A feedback structure you'll actually use
Half-Day
Influencing Up, Down and Across
3 hours
Tools of influence including listening, storytelling and managing up when you don't hold the authority.
- A stakeholder influence map
- A story that moves your ask forward
Half-Day
Leading Change
3 hours
Setting a vision, creating feedback loops, involving employees and delivering quick wins so change earns buy-in instead of resistance.
- A change vision and story for your initiative
- A quick-win plan for the first 30 days
Half-Day
Managing a Hybrid Team
3 hours
Mindset, norms, communications and conflict across onsite and remote team members.
- Written hybrid working norms
- A fairer meeting and visibility model
Half-Day
Managing Change
3 hours
The curve of change and the four stages people move through, applied to a change participants are living through right now.
- A read on where your people sit on the curve
- Support moves for each stage
Half-Day
Managing Remote Workers
3 hours
Re-establishing purpose and goals, working and communication norms, and teambuilding for fully remote teams.
- Remote operating agreements
- A connection rhythm that isn't more meetings
Half-Day
Resilience
3 hours
Build resilience by improving balance and leaning into a strategic view, across both people and process.
- A personal resilience baseline
- Two habits to protect your capacity
Half-Day
Situational Leadership
3 hours
Read your environment, synthesize what you're seeing and apply it to a live scenario you're working on.
- A situational read of your team's readiness
- A matched leadership approach
Half-Day
Stress Management
3 hours
Recognizing early setbacks, mindfulness practice and shifting your mindset.
- Early warning signs you can name
- In-the-moment regulation tools
Half-Day
Transitions During Change
3 hours
The William Bridges model: the Ending Zone, the Neutral Zone and the New Beginning — and how leaders support each.
- A transition map for your change
- Messaging for each zone
Half-Day
Change Style Indicator Teambuilding
3 hours
Understand each person's orientation toward change, how to work across styles and how to use the mix to the team's advantage.
- Individual and team change-style profiles
- Pairing strategies for hard changes
Half-Day
DiSC Teambuilding
3 hours
The DiSC assessment plus a supportive setting to discuss your style and adapt communications to others.
- Individual DiSC profiles
- A team communication map
Half-Day
Emotional Intelligence Teambuilding
3 hours
Take the EQ-i 2.0 assessment, learn what it means for how you lead, and build the habits that raise emotional intelligence across the team.
- A validated EQ-i 2.0 profile and debrief
- Team-level EQ development priorities
Half-Day
SDI Teambuilding
3 hours
Use the SDI assessment to understand motivation, how it shows up at work and how to work with other styles.
- Motivation profiles for the team
- Conflict-sequence awareness
2-Hour
Managing and Motivating Employees
2 hours
For new managers: listening skills, providing feedback and motivating employees day to day.
- A feedback script
- Motivation levers beyond pay
2-Hour
Managing Up
2 hours
Understand your boss and what matters to them so you can influence more effectively.
- A one-page read of your leader's priorities
- A better update cadence
2-Hour
Delegation
2 hours
Identify what can be delegated, who to delegate to and how to hand work off so it actually gets done.
- A delegation inventory
- A handoff checklist
2-Hour
Six Thinking Hats Process Improvement
2 hours
Broaden decision making by looking at a problem from six different perspectives.
- A structured decision session
- Fewer blind spots on big calls
2-Hour
Effective Public Speaking
1.5 hours
Presentation structure, visuals and delivery using verbal and non-verbal methods.
- A tighter talk structure
- Delivery habits that hold a room
2-Hour
Time Management
2 hours
Understand time management methods to organize your work better in busy times and in down times.
- A method for prioritizing in busy periods
- Better use of quieter stretches
2-Hour
Influence and Negotiations
2 hours
Do you want to influence others and learn to negotiate better? Come and learn Robert Cialdini's 6 principles of Influence and Getting to Yes principles of Negotiation.
- Cialdini's six principles applied to your work
- A negotiation approach based on interests
3-Hour
Political Savvy
3 hours
Understand what political savvy is, what it does and doesn't mean, how to lean into working through it, and building the skills to be more politically savvy.
- A clear read of how influence really moves
- Practices for navigating it with integrity
3-Hour
Persuasive Communications
3 hours
Learn techniques to influence others through your communications skills by understanding your audience, knowing how to adjust communications based upon that audience, and how to focus on the key points to discuss with them.
- An audience-first message structure
- Sharper key points under time pressure
3-Hour
Difficult Conversations
3 hours
Learn how to manage through conflict by using effective communications techniques. Understand the principles of the book “Difficult Conversations,” how to apply it, and practice these techniques.
- A structure for the conversation you've been avoiding
- Practice with real situations
3-Hour
Building Coalition
3 hours
Understand Peter Block's model of coalitions. Use the model of building coalitions from the Lincoln movie and apply the model to a fun exercise.
- A coalition map for your own initiative
- A model for winning support
3-Hour
Business Acumen
3 hours
Understand systems thinking, seeing your organization more broadly, and understand how to develop your “Go-to” people in your organization.
- A systems view of your organization
- A named network of go-to people
3-Hour
Networking
3 hours
Understand what networking is, why it is important, how to find networking that works for you, and working through a fun team building exercise to practice networking.
- A networking approach that fits your style
- Practice in a low-stakes setting
3-Hour
Innovation and Creativity
3 hours
Understand different mechanisms to open up creativity and innovation such as brainstorming, testing things out, and applying innovative techniques in your organization.
- Techniques for opening up ideas
- A way to test them quickly
Full-Day
Leading People
6 hours
Learn how to develop your team by learning the Situational Leadership model and how to adjust your style based upon the developmental level of your employees, motivating and developing your employees, giving feedback, and crucial conversations.
- A leadership style matched to each employee's level
- Feedback and crucial conversation practice
2-Day
ASPIRE™
2 full days
ASPIRE™ is an interactive two-day change management program designed to help senior leaders successfully lead the strategic and human sides of organizational change as one. Participants apply MTI's six-phase ASPIRE™ framework—Align, Sync, Prepare, Implement, Reinforce, and Evolve—to a real organizational change they are currently leading.
- The six-phase framework applied to a live change
- Six tools the team keeps and can run themselves