Change Management Consulting
Strategy, communications and manager enablement for a major transition
Federal program undergoing transformation
The challenge
A significant operating change had a solid technical plan and no people plan. Resistance was building quietly and middle managers were relaying announcements they didn't understand.
Leadership needed a change approach that respected an already fatigued workforce.
The solution
MTI ran a readiness assessment and stakeholder analysis, then built a change and communications strategy with defined sponsor roles.
Managers received toolkits and training to lead the change locally; sponsors were coached on visible, consistent messaging.
Reinforcement mechanisms — recognition, feedback loops and measurement — were put in place through and beyond go-live.
Results
- Resistance surfaced early and addressed rather than suppressed
- Managers able to lead change conversations, not just relay them
- Consistent messaging from sponsors throughout the transition
- New behaviors reinforced and sustained after go-live
Relevant service
Change Management & AI Adoption
Prosci-certified change strategy and execution support, including AI and technology adoption.
Related courses
- Leading Change3 hours
- Managing Change3 hours
- Transitions During Change3 hours